Bespoke complaint management firm Ecoscheme is joining forces with the UK Complaint Handling Awards for their 2019 gala ceremony in London.
The annual event, which is hosted by Awards International, is the UK’s premier celebration of the best in British customer service and complaint handling, and will take place in the heart of London on March 8.
Finalists from across the country will gather to present to an expert panel of judges and compete in 19 categories, with one Overall Winner also crowned on the day.
The categories reflect the many aspects of complaint handling in the digital age, and Ecoscheme is the official sponsor of the Customer Relations & Remediation category.
Finalists in this category will be judged on considerations made in often challenging circumstances, such as actions necessary when some form of compensation and/or repairs may be required for customers.
The involvement of Ecoscheme brings a new level of prestige to this category, as the company is experienced in steering clients’ actions throughout the post-liability complaint cycle, from initial contact by customer, to successful case resolution.
From their HQ in Grimsby, Ecoscheme provides UK-wide coverage, with satisfied clients in every region and across all industries.
Speaking of the sponsorship, Ecoscheme Manager Jack Lobaczewski said: “We are excited to be partnering with Awards International in order to sponsor one of the categories at the 2019 UK Complaint Handling Awards.
“These awards help recognise some of the UK’s most talented customer service personnel and the businesses which go the extra mile to ensure complaints are dealt with in the most efficient way possible.
“We are driven to improve our clients’ claims handling process, post liability acceptance. By looking after everything from initial inspection to completion of required repairs, we enable our clients to focus their time and resources on their core business activities. This passion for customers is something we hope to see from the finalists at the awards when they take place in 2019.”
Awards International CEO Neil Skehel said: “It is an honour to have a company with the calibre and reputation of Ecoscheme as sponsors for what will be the biggest and best UK Complaint Handling Awards to date.
“The event is going from strength to strength annually, as the standard of complaint handling in the UK continually increases, thanks to the competitiveness of businesses that want to provide the very best service for customers who highlight concerns.”