Tag: uk

Lebara making customers SMILE

Multi award-winning Lebara Customer Service have a lot to be proud of – employee engagement, industry high NPS and customers tweeting their love for the contact centre. Here they tell us some secrets to their success. The London based call centre...

The Widening Gulf of Customer Experience

The term customer experience has in the past few years gained wide adoption. Its promise to drive business growth and the numerous stories of how successful organizations deliver an exceptional customer experience has made it one of the most used...

Insightful London Conference

Networking and inspiring speakers made the Confirmit Community Conference an educational and insightful event. Held at the Park Plaza Riverbank hotel, which overlooks the River Thames and the Houses of Parliament, the London conference featured a wide range of speakers who...

Finalists Announced

Finalists have been announced for the prestigious UK Customer Experience Awards 2013, which will take place in London in October. The volume of entries has increased dramatically over previous years and the caliber is exceptional. Finalists were notified on Thursday, June...

Disney sprinkles some magic

Happy Disney fans have added own magic to tweet the brand to the top of the latest chart in the third UK Customer Experience Index (UKCEI) More than 500,000 tweets sent during May and June have been analysed for the Index...

UK Customer Experience Awards – Deadline Approaches

In the current economic climate we need all the help we can get and participating in the UK Customer Experience Awards 2013 could make all the difference to you and your organisation. Your involvement can be as a judge, sponsorship, or...

BA lags behind in social media

Bristish Airways, voted Best Transatlantic Airline 2012 Winner is lagging behind in the social media customer service experience league. Facebook and Twitter have become the two social media networks that are transforming and changing the dynamics of customer service through social...

Customer Service of the CliniSupplies kind!

CliniSupplies is a leading provider of Medical Supplies across all healthcare sectors including an extensive range of urology, wound and skin management products. Established in 2000, the company has recorded strong year on year growth since its inception. Our record...

Twittering Success for Nando’s

Nando’s customers have tweeted the restaurant chain to the top of the leaderboard in the second UK Customer Experience Index (UKCEI). While unhappy customers have left the NHS licking its wounds at the bottom. More than 300,000 tweets sent during March and...

Social Media Reinventing Customer Service

It’s hard to ignore the major impact social media is having across the globe. As of 2012, users were uploading 72 hours of video to YouTube every minute. Celebrities have accumulated millions of Twitter followers, without paparazzi, in an online...