Tag: CX news

First price-drop in shops for three years

For the first time in nearly three years, there has been a drop in shop sales. Prices in August were down 0.3% from last year – the lowest rate since October 2021. The research also marks the first period of...

Hundreds of discounted first-class tickets sold due to Qantas pricing error

Qantas offers refunds or upgrades to business class for hundreds of passengers who mistakenly bought first-class flights at a significantly discounted price. The error, which was caused by a coding glitch, resulted in flights between Australia and the US being advertised...

This week in CX: August Bank Holiday forecast to contribute £600 million to UK economy

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in employee demands for the workplace, the best working models, digital advancements, and more. We’re also discussing new studies into...

GoTo adds over 40 features to Connect platform to foster CX

GoTo has added over 40 features to its Connect platform. The updates, which are designed to enhance the customer experience, offer businesses improved data analytics, streamlined workflows, and enhanced AI-driven interactions.  “Providing a seamless customer experience is no longer a luxury for...

Amazon take part in trial for UK drone use

Amazon are among a group of organisations who have been selected for a trial testing drones for business use in the UK. The trial will focus on gathering data on how the drones detect and avoid other aircraft. “Our goal...

Luxury retailers head to Central London streets for top in-store shopping results

New data from CBRE found that central London retail investment volumes increased 71% quarterly, totalling £424m in the second quarter 2024. Luxury retailers now flood to Bond Street and Oxford Street particularly for higher foot traffic and sales success. In Oxford Street,...

This week in CX: are customer 30-day free trials still worth it?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in EX and HR spaces. Full annual leave allowances are not being used, and new recruits aren’t compromising on...

Convenience comes first for customer behaviours

Demand for convenience is the number one customer behaviour to influence CX practitioners’ planning in 2024. This comes from the new report from CX Network, ‘The Global State of CX 2024′. Demand for convenience increased from fourth place in last...

Gen Z and Millennials demand better mental health and wellbeing benefits

A recent study has found that 78% of new employees, mostly Millenials and Gen Z, are driving demands for better health care and wellbeing benefits, unlike their older colleagues.  The survey from Simplyhealth reveals a significant generational divide in workplace benefits....

UK workers burnt out from not taking full annual leave allowance

Only 35% of UK workers are making full use of their holiday allowance. 65% are not using their full annual leave allowance. The research comes from a new study by Breathe. “The trend towards employees not taking their full annual...