Tag: CX news

This week in CX: workers strike to stay out of the office

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer preferences, standards, and attitudes to AI usage. We’re also discussing new updates from Amazon, eBay, X, government policies,...

UK Employee Experience Awards™ 2025 – Open for Entries 

As we focus on empowering employees, we’re excited to announce the start of the UK Employee Experience Awards™ 2025, celebrating workplace excellence. For the 11th consecutive year, UKEXA™ aims to recognise and celebrate passion and commitment of the UK EX professionals like you,...

Eminent CX Leaders Gather for Second Annual Bucharest Conference

CX heavyweights are heading to Romania for the second annual customer experience conference later this month. Ian Golding, Mohamed Latib, Stefan Osthaus, and Codin Caragea will all feature at CX Conference Bucharest 2024 to be held on the 16-17 October. The...

This week in CX: Meta will use UK customer data to train its AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in Gen Z attitudes as employees and customers, worker flexibility on their schedules and policies, and struggles that customers...

Customers are losing millions of pounds from energy and broadband firms

A new Which? survey has found that energy and broadband UK customers have lost an estimated £298 million and 27.3 million hours to poor customer service. In the past year, 45% of respondents had contacted their broadband supplier, and 42%...

UK employers need to improve new starter processes, as they’re failing to turn up on first day of work

Over a quarter of UK employers have had new starters fail to turn up on their first day of work within the last year. This is on top of research that 56% of employers said it was more difficult to...

Organisations are struggling with talent and skills needed for their workforce

Organisations are currently struggling to deliver on talent needs. 41% of HR leaders agree that their workforce lacks the required skills. The new research from Gartner has found that half of HR leaders agree that their organisation does not effectively...

Employees haven’t received sufficient training to protect their accounts against cybersecurity attacks

Despite increasing cybersecurity attacks that have hit the headlines recently, new survey research from Yubico and Talker Research has found that there are concerning patterns and behaviours for personal and workplace cybersecurity. Despite being the least secure form of authentication,...

This week in CX: customers want 24/7 improved service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer behaviour as we enter the new season, how brands need to improve their customer service and personalisation...

Workers will only come back to the office with the promise of a pay rise

42% of London workers would want a pay rise if they had to return to the office full-time for work, a report from Bloomberg intelligence has found. Over a third over the Londoners wanting a pay rise indicated they would...