Tag: Customer Experience

How I earned a CCXP certification: my top tips

When I applied for the CCXP certification, I had already been working hands-on in CX management for five years. This meant that I had an abundance of practical experience; but I was facing some serious gaps in theory. It was...

State of UX survey 2022: approach to UX measurement is lacking, despite link to revenue and business outcomes

UserZoom’s State of UX Survey 2022 is its fourth annual survey, which takes the temperature of the UX industry to see the trends, challenges, and opportunities ahead. This year 693 UX professionals from 40 countries were asked about the state of UX...

Finalists announced for Turkey Customer Experience Awards 2022 

The second edition of the Turkey Customer Experience Awards, organised by the esteemed Awards International, announced the finalists for this year’s programme.   TCXATM ’22 will honour and recognise the top results and achievements of Turkey’s leading companies in customer experience. The...

Awards International’s UK CXA® opens for entries on February 14

As a media partner of Awards International for the past ten years, Customer Experience Magazine (CXM) had the honour to witness not only the growth of the company but the positive transformation of the work of the Awards’ team broth...

The three days evolution of customer service organizations: from survival to thrive

Imagine someone being stranded on a deserted island after surviving an airplane crash. Let’s call him Rob (after Robinson Crusoe).The first few days on this island will be a struggle for survival for Rob. He will put most of his...

Take part in CX Summit 2022

CX Summit returns on January 27, to navigate us further in the world of Customer Experience. Don’t miss your chance to learn from the leading voices in the CX industry. Apply today!   What can you expect from the event?   Live from 10 countries, with more than 30 global...

The first-ever US Customer Experience Awards are open for entries

Our colleagues from Awards International are unstoppable on their mission of hosting the largest, and most impactful CX Awards on the planet. This time, they surprised us by announcing the first-ever US Customer Experience Awards. The Customer Experience Magazine team is here to support our...

Only 26% of the content UK customers currently receive from brands is relevant

New research commissioned by Treasure Data reveals that only 26% of the content UK consumers currently receive from brands is relevant, and just 35% say that the content makes them click through.   Of the 2,000 adults surveyed, young people aged 18-34 were most likely...

How has Dreams used tech to drive CX?

With a boom in demand for its customer service team, Dreams needed technology that would empower its agents to deliver personable, personalised and memorable customer interactions. Dreams’ CEO and Head of Customer Services share how they use technology to drive...

A picture’s worth a thousand purchases: Two-thirds of shoppers prefer real customer photos from brands over professional shots

Over half (51%) of global consumers agree social media influences purchases, and 65% find the availability of previous customer photos on social media and websites essential in their purchase decision Research from Bazaarvoice, the leading provider of product reviews and user-generated content...