Tag: Customer Experience

Can thrifting be incorporated into mainstream retail?

If ever there was a term suited to the times we live in, then surely “thrifting” is it. A recent report published by SAS highlighted the challenges retailers are currently facing. Consumers across the board are looking to cut back on non-essential spending. In...

This week in CX: new partnerships and research in retail; plus Content Guru & Merkle

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at research into increasing budgets for the year, what CX imperatives are forecasted as for 2023, research into virtual training, and the new partnership...

The ultimate, all-encompassing list of customer experience dimensions to help you succeed

Customer experience dimensions refer to the main areas that should be considered when developing a great CX strategy. These dimensions should be the focus areas for building customer experiences that will be great for your consumers. As a result, your business...

Your top 50 CXMStars™ of 2023 have been chosen!

As always, the process of choosing the top rankings for CXMStars™ is not a simple task. Luckily, this year, we had the great help of our esteemed judging panel. Now, their scores, along with the voting results are in. It’s...

This week in CX: the next advancements in AI; plus Google & Alida

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest moves from Meta, Google’s new step to make XR tools available to all, and a new update in the cryptocurrency world. Key...

Cost-of-living crisis in focus: is it time for a new toolkit?

Emerging from the pandemic and after a sustained period of low inflation, we enter a period of high inflation and a cost-of-living crisis. A crisis that may have the most substantive impact upon society and consumers, thus far.  The question is whether orthodox responses are sufficient, or...

This week in CX: customer service insights & inflationary effects on buying; plus Cognizant & Gartner

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest research to customer service – including how CS agents are lagging behind, and the average wait times for responses. There’s also...

Get ahead of this year’s trends with the Freshworks CXM webinar

We are delighted to announce that on Wednesday 22nd February 2023, CXM will be hosting a great webinar with Freshworks! Our webinars are never one to miss with a great cohort of incredible speakers sharing their perspectives and insights. And this...

Comparative usability testing can drastically improve your user experience

Testing your interfaces before they go live is imperative for success. Comparative usability testing is just another tool to guarantee everything runs smoothly during the user experience. There are multiple tests that you can run – all with many benefits...

The new value proposition to support customers during the cost-of-living crisis

With the increased prices on energy, food and mortgages/rent, we are all focused on value and getting the most from what we can afford. For all income groups, making ends meet and reducing outgoings will remain priorities this year. All income level households are suffering with finances Energy bills are due to rise...