Webhelp is internationally renowned for its innovative approach to customer experience management and this is largely down to the quality of our teams.
The Webhelp ‘212 Team’ drive a transformational programme which is enriching the lives of everyone involved by leading the way in driving customer satisfaction and employee engagement.
The 212 Concept:
At 211° water is hot, at 212° it boils creating steam which can power a locomotive – by applying that extra degree of effort you can achieve great success delivering the ‘ultimate customer experience’.
The 212 Key principles:
- Delivering The Extra Degree of Effort Achieves Great Things
- Treat Everyone As You Would Want to Be Treated
- Customer Service; not a Department But an Attitude
The 212 Experience engages associates in their role as customer service professionals and as our clients are also adapting to this concept across their own sites we are creating an aligned and revolutionary personal customer centric method.
The 212 team prides itself on its customer centric culture, demonstrating a community spirit approach to customer experience both internal and external.
On winning the Award for ‘Best Team – A Whole New Level’, Zoe Bateman, Customer Experience Manager at Webhelp said: “What an amazing experience, we will never forget the ‘winning feeling’ and as a team we all stood proudly on the stage representing Webhelp! It was great to be part of an event where we met so many people who are as passionate about customer experience as we are.
“The opportunity to showcase and gain recognition for our hard work and outstanding customer experience results led to this great win for the ‘212 team’ and we look forward to continuing to share the 212 Experience with all.”