Between February and April 2022, McKinsey conducted a global survey of nearly 15,000 employees and 1,000 HR decision-makers in 15 countries. They found an average 22% gap between employer and employee perceptions. Employers are consistently rating workplace dimensions associated with mental health and well-being more favourably than employees.

Dozens of factors contribute to burnout. To name a few, this includes lack of proactive management, isolation and remote work without a support system, toxic culture, leadership that encourages competition.

And there’s plenty more. In this piece, we have selected CXM’s top 10 articles on employee mental health and wellbeing. In 2023, prioritising employee’s health and sustainable career progress must be our common goal.

Gender diversity

https://staging.cxm.co.uk/three-ways-to-make-your-cx-team-more-gender-diverse-gender-diversity-in-cx/
https://staging.cxm.co.uk/importance-of-mentorship-at-every-stage-of-cx-career-development/

Culture of learning

https://staging.cxm.co.uk/build-a-culture-of-learning-to-retain-cx-employees/
https://staging.cxm.co.uk/culture-of-belonging-the-importance-of-community-in-the-cx-workforce/

Positive organisational culture

https://staging.cxm.co.uk/how-to-ensure-your-retail-employees-dont-work-in-a-toxic-culture/
https://staging.cxm.co.uk/the-best-leaders-excel-at-relationships-6-traits-of-new-leadership/

Employee feedback

https://staging.cxm.co.uk/employee-nps-recognizing-the-power-of-promoters-within-your-company/
https://staging.cxm.co.uk/employee-engagement-and-organizational-change/
https://staging.cxm.co.uk/designing-a-meaningful-employee-experience-an-interview-with-belinda-gannaway/

 

Employee onboarding  

https://staging.cxm.co.uk/happy-first-day-of-work-improve-your-employee-onboarding-experience/
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