Join senior customer experience leaders from organisations such as Sky, Orange, TikTok, Vodafone, Three, TalkTalk, Virgin Media, O2, BT, Huawei and DAZN as they meet to discuss how to foster brand loyalty, improve digital experiences and predict expectations and needs at the CX Telecoms, Media and Technology Exchange 2023, 26-27 April at Hilton, Syon Park, London.
Amongst increasing pressures on consumers, it is customer experience that will separate brands and determine whether they thrive in 2023. This is true for telecoms, media and technology, as the Exchange will look to the future to examine the intersection between these converging industries, and how they can collaborate and learn from one another to provide effective and sustainable CX strategies.
This invitation-only, tailored event will cover key industry talking points: contact centres and digitalisation, the power of new AI tools such as ChatGPT, keeping the human touch in a digital world, building customer-centric organisations, catering to situational and generational customer expectations, and the metaverse and VR.
“It was an absolute delight to participate as the topics were very relevant, speakers were articulate, exhibition booths had a great mix of product and service proposition, and it was very professionally organised and well managed.”
Group Chief Customer Officer, Dialog Axiata PLC
Interactive formats such as Think Tanks, Roundtables, Panel Discussions are mixed with bespoke pre-planned one-to-one business meetings and multiple networking opportunities, including a drinks reception.
Leaders from across Europe will share insights into their transformative journeys, successes, and challenges. Agenda highlights include a panel discussion from Chief Customer Officer at Elisa and the Head of Customer Experience at T-Mobile Czech Republic on embedding the customer experience mindset at the company core.
A case study from the Head of Customer Experience at YLE, Finland’s national public broadcasting company, covers insights and takeaways on how AI and design can improve customer experience in media.
To get involved in the conversation, meet fellow CX leaders in these industries and share common challenges and solutions, email info@exchangeevents.co.uk, visit our website here or request an invitation.