The 2023 edition of CX NXT BFSI – the customer experience summit brings together CX leaders from leading banking, insurance and financial service enterprises in Europe. It is set to take place on 24 May 2023 at the Leonardo Royal Hotel, London Tower Bridge, UK.
The business leaders will discuss modern marketing approaches for brands to promote financial wellness, design seamless customer journeys, and build customer loyalty at a time when the country is going through a cost-of-living crisis and the industry is preparing for Consumer Duty to come into force.
The BFSI sector has had to sharpen its focus on the total brand experience to combat fierce competition from new players. With the acceleration of the digital economy, customers are looking for the same quick-response and convenience of ecommerce when deciding on banking and insurance services.
Choosing technology solutions to help reimagine CX, creating personalised moments powered by real-time data, using automation to offer always-on customer service, and leveraging AI to add intelligence and scale operations – needs a human-centred approach to design the digital experience.
The line-up of speakers includes:
- Claudia Rossler – Managing Director & Chief Customer Experience Officer at JP Morgan Chase
- Donata Peksa – Head of Brand Experience at HSBC, Roy Jubraj – Chief Strategy & Transformation Officer at esure
- Vinay Kaura – Executive Director, Global Head of Asset Management Digital Engineering at Goldman Sachs
- Matteo Pomoni – Global Head of Retail Daily Banking and Funds at ING
- Simon Lloyd – Chief Marketing Officer at Aldermore Bank.
Key sessions you don’t want to miss:
- Panel debate: What does banking need more – Customer experience or product innovation?
- The Evolution of CX in the Contact Centre
- Experience Economy – The new currency for capturing the Hearts and Wallets of Consumers
- Creating moments that matter – Raising the CX bar through Mobile Banking Innovation
- Make everyone count – How happy employees improve customer experience
GlassBox joins the summit as a Silver sponsor.
The CX NXT series is on a mission to demonstrate how technology, strategy and culture can provide the ideal, optimal experience that the new-age customer demands. CX NXT BFSI Europe follows successful chapters in the UAE and the KSA.