Lenovo’s EMEA Customer Care Team has won gold for Best Complaint Handling at the European Customer Experience Awards 2024.
As a central hub for resolving customer issues, the team provides quick, clear communication and personalised solutions that consistently meet or exceed customer expectations.
The gold-winning EMEA Customer Care Team shared how they do exceptional service. Their focus on innovative solutions includes offering alternative resolutions and utilising advanced tools to speed up the complaint process.
By showcasing their recent achievements and efficient methods, the team aims to solidify its reputation as a leader in “Best Complaint Handling.” Their dedication to customer satisfaction and commitment to finding solutions set them apart from the competition.
The company has achieved remarkable results by combining proven practices with a focus on continuous improvement. Customer satisfaction scores have steadily increased, rising from 7.97 in 2022 to 8.71 in 2024. Notably, the number of executive escalations has swooped to an all-time low of 0.5%.
This demonstrates that customers trust Lenovo’s dedicated Complaints Team to handle their issues effectively, even at the most complex levels.
Check out the complete list of winners of the European Customer Experience Awards 2024 here.