Category: Uncategorized

HSBC Tech Chief on Digital Challenger Banks: ‘We Are Building Similar Stuff Ourselves’

HBC has been our devoted client and award entrant since 2013 when they first entered the UK Customer Experience Awards. Later on, they also participated in the UK Financial Services Experience Awards and UK Employee Experience Awards. Their Middle East...

Infographic: 7 Details to Improve Customer Experience in Bank Industry

Most people would say that there is very little room for improving customer experience in the financial sector. After all, people are just there for the money, not the experience. Well, it turns out that this is not entirely true. When...

The Banks That were in Charge of Snap’s IPO Love it — Even After the Company’s Disastrous Earnings Report

The banks that led Snap‘s initial public offering are also among the company’s biggest cheerleaders. The colead bookrunners Goldman Sachs and Morgan Stanley maintained their buy ratings on Snap and left their price targets unchanged, even after the company reported disappointing...

Is This Partnership Between Capital One And Spotify The Future of Credit-card Rewards?

Reimbursement will show up automatically, reflecting a larger trend in recent credit-card rewards. This is how redeeming your credit-card rewards might look in the future. The credit card company Capital One COF, -0.79% and music-streaming subscription service Spotify announced a joint deal...

Bank of England to Set Out Plans to Open up Interbank Payments

The Bank of England said on Tuesday it will set out plans by the middle of this year to widen access to Britain’s interbank payment system, part of efforts to boost the country’s financial infrastructure. The Bank wants to allow a...

Secrets of The Lloyd’s Risk‑taker

Inga Beale rose through the ranks to become the first woman to run the insurance market. A Bateman cartoon on the 12th floor of the Lloyd’s of London building tells you all you need to know about how the insurance market...

Metro Bank Plans to Invest £55 Million in Tech This Year

LONDON — Metro Bank, the challenger bank known for its bold High Street branches, is going digital. CEO Craig Donaldson told Business Insider on Thursday that the startup bank plans to invest £55 million in technology this year. Donaldson said: “This year...

Barclays Opens ‘Biggest Fintech Center in Europe’ As It Aims to Experiment And Spot Early Trends

U.K. lender Barclays has opened a new innovation centre in Shoreditch, London, for its in-house banking and technology teams, as well as more than 40 co-located financial technology (fintech) start-ups. The announcement on Tuesday claimed the new Rise facility in east...

Ocado Shares Jump on M&S Partnership Hopes

Ocado shares jumped by as much as 9pc this morning on the back of hopes the online grocer could secure a technology deal with Marks & Spencer. The Sunday Telegraph reported that Ocado and Marks & Spencer were mulling a partnership as a...

Nationwide Says It Is Prepared to Buck The Trend by Opening New Branches As Major Banks Flee Towns

Nationwide has said it is prepared to step into communities deprived of branch banking services if a pilot scheme proves successful. The building society’s decision to back the high street comes as the major banks – led by HSBC, Lloyds and...