Category: Digital Experience

Salesforce Integrates AI-Powered Image Recognition for Twitter

Eleven months ago the tech world was abuzz with rumours flying that Salesforce might buy Twitter. Salesforce CEO Mark Benioff had called the still struggling social media company an “unpolished jewel,” a “great brand” and the proposition of acquiring it “a once in a...

Ten Tech News Stories You Should Know About

Here is what has been happening in the world of tech over the weekend.     1. Disney is flying solo just so they wouldn’t get eaten by Netflix. They have decided to launch their own streaming service independently. 2. techUK is going to...

Improving the Customer Experience with the Internet of Things

From paying for our daily commute with a flick of the wrist, ordering groceries via voice commands or remotely turning on the central heating, the Internet of Things is successfully transforming, modernising and improving everyday life. It is already present in...

Why Is Artificial Intelligence So Valuable in Service Management CX?

Artificial Intelligence has long been talked about as ‘game changer’, however, unlike some tech ‘hot topics’ the hype around AI is rapidly being backed up with credible and highly valuable applications; significantly, the service management sector, where attention has traditionally...

Ten Tech News Stories You Should Know About

Here is what has been happening in the world of tech.   1. Andy Rubin’s tech startup, Essential, has received a strong ally. Amazon is ready to back them up and work together in the future.       2. iPhone 8 virtual home button...

Why Are Reports So Crucial in Determining a Live Chat Agent’s Performance?

Ever since the online communication channels started to change, so did the preferences for customer service. Through the process of adaptation to fast technology development, live chat agents gained to prominence to improve customer experience. The era of telephone calls...

How I Learned to Stop Worrying and Love the Cloud

There was a time — and not too long ago, either — when I remember feeling totally opposed to the whole concept of cloud computing.  As the owner of a small firm that provides development and admin tools to on-premises platforms,...

15 Inspiring & Actionable Social Media Marketing Tips

After years of using “fuzzy math” to calculate the value of social media marketing, marketers are being tasked with generating and showing true ROI. But the truth is, ROI isn’t always just about revenue. Depending on brand objectives, social media ROI...

New Dixons ‘Digital Concept Store’ Opened at Heathrow

A new 2,196 sq ft Dixons Travel store has opened today (Tuesday 8 August) in Terminal Three of Heathrow Airport offering travellers dedicated demonstration areas and the brand’s gadget services. Touted as a digital concept store, the new store is located...

Leak Shows the iPhone 8 Is All Screen and No Home Button

More power to the display. Much of the recent talk surrounding the iPhone 8 has focussed on its hardware. Now, courtesy of a new leak, we can go back to speculating its design. The latest image — via the web’s resident handset leaker Evan Blass — indicates Apple’s...