Category: CXM News

Nearly one-third of global users fall victim to digital fraud

The latest report by Telesign has revealed that nearly one in three people globally have fallen victim to digital fraud, with most incidents occurring within the past six months. Data breaches are the main factor, with almost half of all...

TikTok news consumption surges among young adults

According to a recent Pew Research Center report, there has been a surge in the number of adult Americans getting news from TikTok, with 17% of them now turning to the platform, compared to just 3% in 2020. The respondents come...

Pumpkin spice, social media, and early autumn flavours: what shoppers want this season

According to a recent Algolia report, 67% of US customers adapt their recipes and grocery shopping lists to accommodate the changing seasons. This number goes up to 77% for parents, emphasising the family-oriented aspect of fall festivities. One of the main...

This week in CX: customers want 24/7 improved service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer behaviour as we enter the new season, how brands need to improve their customer service and personalisation...

Workers will only come back to the office with the promise of a pay rise

42% of London workers would want a pay rise if they had to return to the office full-time for work, a report from Bloomberg intelligence has found. Over a third over the Londoners wanting a pay rise indicated they would...

Meet the overall winner at the European Customer Experience Awards 2024

The European Customer Experience Awards 2024, held live online on September 19th, honoured the finest in customer experience across Europe, uniting experts and organizations committed to delivering exceptional service. The ceremony’s highlight was the announcement that Talkmobile would be the overall...

Lenovo’s gold award for complaint handling higlights dedication to customer satisfaction

Lenovo’s EMEA Customer Care Team has won gold for Best Complaint Handling at the European Customer Experience Awards 2024. As a central hub for resolving customer issues, the team provides quick, clear communication and personalised solutions that consistently meet or exceed...

Raiffeisen Bank Romania are the 2024 CX Team of the Year

Raiffeisen Bank Romania have been awarded the gold trophy for the CX Team of the Year at the European Customer Experience Awards 2024, organised by Awards International. “It’s truly incredible, it’s a real honour for us to receive this award. I...

L’Oréal Dermatological Beauty in partnership with Dollphin wins gold at the ECXA 2024

L’Oréal Dermatological Beauty (LDB), in partnership with Dollphin, has won gold in the Best B2B Customer Experience category at the European Customer Experience Awards 2024 organised by Awards International. This recognition highlights the success of the LDB Academy, a unique educational...

UK teachers offered incentives to make the job easier and more flexible

Due to an escalating crisis in teacher recruitment and retention, new incentives are being offered to make the job more appealing. This includes two free periods a week to give them a later start and lie-in, a nine-day fortnight, and...