Category: CXM News

More than Half of UK Contact Centres Were Not Fully Prepared for Remote Work Under the Lockdown

The findings of the survey show that 71 percent of UK contact centres were not fully ready for remote working under the lockdown restrictions. The recent nationwide survey conducted by the global leader in cloud customer experience and contact centre solutions...

Emirates Airline to Cut Workforce

Emirates airline had announced last week plans to let go some of the employees to preserve cash due to the consequences of the COVID-19. Dubai’s flagship airline stated: “We have been doing everything possible to retain the talented people that make...

Zooming Past: Zoom’s Revenue Grows by 169% Year-over-year During the Pandemic

According to data collected by Buyshares.co.uk, video conferencing platform Zoom grew by 169 percent by the first quarter of the fiscal year 2021, during which the revenue stood at $328 million. The revenue during the first quarter of the previous fiscal...

Global Futurists: Episode #5 Rohit Talwar

In Summary: Rohit Talwar ...

Microsoft First AI Centre for Energy opens in Dubai

The US-based technology giant opened a first in the world artificial intelligence centre for energy in Dubai, so it could develop technologies to be used globally. The virtual inauguration of the centre took place on Wednesday and is based at the...

Revealed: Backlog of Unused Annual Leave Could Cost Businesses up to £250,000

New research by InstantOffices reveals that UK businesses are likely to face a huge backlog of annual leave requests that could cost businesses more than £250,000, more than 8.5 million people ate currently furloughed at home. With restriction easing as we...

PayPal Quarterly Payments Jump 85% to Hit 3.2 billion in March 2020

According to data collected by Learnbonds, the number of quarterly Paypal payments jumped 85 percent in the last three years, hitting 3.2 billion in the first quarter of 2020. PayPal has been providing digital commerce and peer-to-peer money transfers in more...

Brush up Then Join in: Self-presentation On Video Conferencing Might Affect Your Career

According to a new nationwide study commissioned by Eskenzi PR and carried out by Onepoll, 40 percent of respondents say they have judged their co-workers based on what their house looks like during video conferencing. Thankfully, 28 percent of those admitting...

Genesys Chat Helps Deliver 100,000th Meal to NHS Key Workers

Genesys, the global leader in cloud customer experience and contact centre solutions helped Food4Heroes, a not-for-profit organisation deliver 100,000 meals in over a month by providing the organisation with Genesys Cloud webchat. Food4Heroes works with local catering companies to provide nutritious...

Saudi Arabia Triples on VAT to Counter the Economic Impact of COVID-19

Saudi Arabia announces a rise in the value-added tax (VAT) rate to 15 percent, starting July 1st , according to Saudi Press Agency. Mohammad Al Jadaan, Saudi Minister of Finance, said the measures are to be implemented in order to protect...