Category: CXM News

This week in CX:  in this digital age, humans still reign supreme

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at research into the desire for human connection in customer service, how in-store devices affect retail CX, and why the banking sector is most...

This week in CX: UK adults would rather deal with vermin than customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new research from Qualtrics and RingCentral on customer service’s effects on the customer themselves, and frontline workers. UK marketers fear AI will create biased...

This week in CX:  the UK is set to become a “burnt-out nation”

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest UK burnout report, and what difference receipts can have on your customer service. Key news CXMStars, Customer Experience Magazine’s annual competition, is now open...

Voting open! Decide your top 50 CXMStars™ of 2024 today🌟

This year’s initiatives have been excellent. All entrants have done an incredible job. It was not easy to shortlist all the nominees to our finalists. But we’ve done it! The lists of the top 25 CXMStars for each category have been...

This week in CX:  this is the year of industry transformation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the first piece of news from our partnership with CXFO, featuring key CX insights from their latest CX Utilities report. Zendesk and Twilio have...

This week in CX: do consumers stay loyal to retailers that offer free returns?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we delve into the latest findings that drive retailers forward, exploring predictions about generative AI that could impact us all. Key news HubSpot and TikTok are joining forces...

Who will be scoring on the esteemed 2024 CXMStars™️ judging panel? 

With CXMStars™ 2024 well underway and the nominations step ending imminently, it’s time for the next announcements. After the nomination process concludes, our team will proceed to shortlist the top 50 CXM stars. Following this step, we are thrilled to share...

This week in CX: is customer service truly accessible?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the evolving roles of AI in marketing, and demands for more accessible customer service. Key news A survey conducted by YouGov found that 32% of Brits...

This week in CX: in 2024, the priority is on real experiences

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at some of the top predictions in AI, retail, and consumer priorities for 2024. What are the early stances saying? Now is the time...

This week in CX: does high customer engagement equal long-term loyalty?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the results of last weekend’s Black Friday sales and what they mean for customer loyalty, the significance of business experimentation, and updates to...