Author: CXM Editorial

About Tyne!: Newcastle Council Reveals Digital Experience Overhaul

Newcastle City Council has announced a major Digital Experience shake-up for local citizens thanks to a new partnership. Customer engagement firm England Verint Systems Inc, will improve automated digital customer services for the council’s employees and Newcastle residents. With a population of almost...

Customers Spooked by ‘Ghosting’ Retailers

Being ‘ghosted’ by retailers after making a purchase online is one of the biggest bugbears for UK customers, according to new research. A survey of nearly 3,000 UK consumers by Narvar and YouGov found that ‘ghosting’ – seemingly being abandoned by...

UK Xmas Shoppers Among Fastest Online

UK online shoppers enjoyed the fastest website response times while browsing for Christmas gifts, it has been revealed. Research from digital performance management company Dynatrace found the UK response times for websites to be 5.19 seconds. This put Brits in second place...

Incorporate Strength Based Leadership In Your 2018 Plan

January is a great time to reassess your aims and ambitions, both personally and professionally. Now I’m no fan of New Year’s resolutions, full of drudgery and endless to-do lists, (lose ‘x’ pounds, go to the gym, etc.). I’m talking...

Digital Marketing Swaps to Transform Your Business in 2018

Almost half of global professionals don’t think that their marketing works the way they want it to. Considering this, online marketing and SEO specialists, Reboot sought to investigate how companies feel toward marketing in 2018 – establishing what is a priority,...

Make Employee Experience Your New Year’s Resolution

Increasingly, businesses are realising they can enhance the perception of their company and boost sales and profits from the inside out. Employee Experience encompasses the entire employee journey and creates a strong and productive workforce through supporting, empowering, and rewarding...

Retail in 2018: Trends Predicted to Emerge

The retail industry has experienced a tough few years, and 2017 was no exception. High street store closures, political uncertainty impacting currency value, and regional spending, rising real estate costs, and an influx of ever-developing technologies: all of these factors...

Hales’ Heroes & Villains

Awards International Chairman Don Hales returns for more biting observations on Customer Experience.  In the Don’s sights this week is a heroic cabbie, and a sceptical train ticket inspector. To nominate who YOU want to see as future Heroes & Villains, get...

Live-Streaming, VR, and Mobiles: Customer Experience Predictions for 2018

In 2018, the wish to learn what the future holds is on the rise, so we asked five experienced businesspeople to give us their own Customer Experience predictions for the next year. 1. Paul Jarrett, MD & Founder of Sonin: Businesses who...

Apple Admits Slowing Older iPhones

If you own an older iPhone and have been wondering if you were crazy for thinking your device is slower all of a sudden – don’t worry, you’re not. The rumours that circulated for a long time turned out to...