Author: CXM Editorial

Age of Worry: HR Staff Fear Drop in Productivity due to Generational Shift

A new survey of senior HR professionals  has revealed a number of concerns they are facing, relating to business productivity and employee engagement. The survey by MintCentral, an employee engagement app provider, showed that an ageing UK workforce and increasing numbers...

Ask Ian: Gold Standard Advice from Customer Experience Kingpin

Customer Experience specialist Ian Golding, author of new book Customer What: The Honest and Practical Guide to Customer Experience, today begins a new feature in Customer Experience Magazine, in which he offers his expert insight to help businesses improve their...

UK Consumers to Target Businesses with Onslaught of Data Privacy Requests

New findings from a study by Veritas Technologies, a leader in multi-cloud data management, indicate that many organisations will be inundated with requests for personal information from UK consumers, with two in five (40 percent) already planning to take advantage of...

Smart Home Tech Is Leaving not so Smart Brits Baffled

The results from a recent study published recently by field marketing agency Gekko entitled ‘Smart Home Shopper’ reveals that more than half of Brits have purchased smart technology for their homes – but have little idea how to use it.   The study which investigated...

A Third of Digital Marketers Have Lost Sleep Worrying About Competition from Amazon

Over a third (32 percent) of digital marketers admit to losing sleep due to fears about how the competition from Amazon will impact their business over the next 18 months, according to a survey by digital marketing agency Greenlight Digital. In a...

UK Companies Still Struggling to Take Action a Year After WannaCry

One year after WannaCry infected over 200,000 computers in 150 countries globally, 40 percent of respondents say their organisation is more exposed than it was a year ago. The WannaCry ransomware attack that crippled the NHS and infected more than 200,000...

How Gamification Benefits Customer Experience

We’ve all played games in our lives, starting when we were very young. Those first games helped us learn how to follow rules, how to be respectful, and how to motivate ourselves to learn and to advance—because winning, of course,...

Employee Burnout: Spot the Warning Signs

According to the Health and Safety Executive, around 12.5 million working days are lost due to work related stress in 2017, with 526,000 British workers suffering from mental health issues such as depression and anxiety. Following these statistics, Ciara Morrison, Head of HR and Talent...

Dangers of a Negative Digital Experience

Social media management platform Lithium Technologies recently commissioned a survey of 2,000 UK consumers to determine how they feel about the myriad of channels available to them when contacting a brand. Here they present what a negative experience can mean...

Employee Mental Health: End the Stigma

Within every business, there will be those who suffer in silence to the point that control is lost and the very act of getting out of bed can become utterly overwhelming. Employees are still reluctant to share mental health information with...