Author: CXM Editorial

Overview: Chattermill’s customer support trends for 2022

Chattermill took to the business streets by surveying 339 global customer-focused leaders during September and October of 2021. To gather data about the view on the current CX (customer experience) industry and how it impacts businesses.   The research focused on key...

Awards International announces launch of Asia customer experience awards 2022

We’re delighted to announce that the first-ever Asia CXA® will take place on September 8 (the finals), followed by the Awards Ceremony on September 15. This premium programme is now live and officially accepting entries. Learn all about it here....

How to create a sustainable website

With an increased focus on the climate and our planet’s future, sustainability is a concern across all areas of our lives.  And that applies to websites now too. Chris Baker, Director of a leading London web design agency, explains, “We recently...

What’s the real impact of blockchain on CX?

What is the impact of blockchain on CX? How can blockchains and CX work together to make a better experience for the customers? This article will explain what cryptocurrency, blockchains, NFTs are, and how they can impact the CX industry....

Take part in CX Summit 2022

CX Summit returns on January 27, to navigate us further in the world of Customer Experience. Don’t miss your chance to learn from the leading voices in the CX industry. Apply today!   What can you expect from the event?   Live from 10 countries, with more than 30 global...

Forrester’s guide: journey maps to kickstart CX transformation 

Forrester has recently released a guide entitled: “Journey Maps and CX Transformation”, which goes through how to use existing journey maps as methods to create investments, interest in CX, and boost performances. The guide will cover such topics as:   How journey...

Gartner’s research: only 14% of organizations achieved a 360-degree view of their customer

Only 14% of organizations have achieved a 360-degree view of the customer, according to Gartner’s latest research. However, 82% of respondents said they still aspire to attain this goal in a Gartner survey of 402 marketing, IT and other enterprise...

PCI Pal combined two surveys to explore the future of customer service

Having surveyed 2,600 consumers and contact centre professionals in both the UK and USA, research commissioned by PCI Pal®, the global cloud provider of secure payment solutions for business communications has found that 61% of consumers overall (81% in the UK and...

Choose your 2022 CXMStars™ winners – voting now open 

CXM has narrowed down the list to the Top CX Influencers and Top CX Professionals, and we need your help to pick the Top 25 from each side for our 3rd CXMStars™. You can choose from a wide selection of...

Three-quarters of customer-facing workers are heading to imminent burnout 

MaxContact calls on the industry to make 2022 the year of the agent and rebalance employee well being with customer satisfaction.  Workers in customer-facing roles across the UK are facing burnout after months of being overworked and underappreciated, with no prospect of career...