Author: CXM Editorial

The research behind LEGO’s genderless building blocks: insights from Madeline Di Nonno

This first episode of our CX Lore interview session features a conversation with the fantastic Madeline di Nonno. Madeline is the CEO of the Geena Davis Institute on Gender in Media, a non-profit advocating for equal representation for women in...

2022 edition of the International CXA® now open for entries 

CXM and Awards International gladly announces the launch of the International Customer Experience Awards 2022. The ICXATM website is now live, and Awards International are officially accepting entries.   This premium awards programme will once again recognise and celebrate the best...

What do cxpartners and Google say about the state of customer-centric organisations in 2022?

A new study by experience design consultancy, cxpartners, in partnership with Google, focusing on customer-centricity came across CXM’s desk.   The research report surveyed 110 businesses in Europe and found that customer-centric organizations grow nine times faster and are four times more likely...

Webex’s report details how to solve the CX trilemma 

A research report by Webex entitled “It’s time to solve the customer experience trilemma” speaks about what is needed to increase customer loyalty so that the bottom line can follow. Immobile, which is part of Webex, took the time to...

Freshworks’ report looks at the future of CX in the Middle East and Africa

With digital-first experience defining the modern world Freshworks released their report where they outline key trends around business behaviour as well as the consumer. The report focuses on the future of CX in the Middle East and Africa with the...

Finalists announced for Turkey Customer Experience Awards 2022 

The second edition of the Turkey Customer Experience Awards, organised by the esteemed Awards International, announced the finalists for this year’s programme.   TCXATM ’22 will honour and recognise the top results and achievements of Turkey’s leading companies in customer experience. The...

What changes will Web 3.0 bring to CX: a comprehensive guide

With blockchain, NFTs, and the metaverse growing in popularity it is making way into Web 3.0. The previous versions (Web 1.0 and Web 2.0) came to be slowing and in stages. Therefore, it would seem that Web 3.0 is on...

Wisdom’s digital CX series will be held in April: get your discount today!  

Wisdom announced its Digital Customer Experience Series – Europe edition, to be held virtually on 20 – 21 April 2022 and CXM is pleased to support this event as a media partner.   The event will explore the changing customer expectations in...

Drift’s new report: how personalized conversations can convert to leads

Drift has released their new report, which analysed 41 million conversations looking at how conversations can convert to leads which will bring about more conversions, pipelines and happier customers. This is a short overview of the report: “The Science and...

Latest Gulf Sustainability Awards 2022 launched at the Netherlands Pavilion in Dubai 

Organized by Awards International, a pioneer in conducting awards in the Middle East region, launched their latest edition of Gulf Sustainability Awards 2022 to be held at the Netherlands Pavilion in Dubai.  ‘Together, we want to communicate how to find sustainable...