Author: CXM Editorial

The impact of social media on sports fandom and fan culture

In 2023, the Cheltenham Leading Jockey competition was one of the most hotly contested battles in recent memory. Fans of horse racing around the world tuned in to watch as the jockeys and horses alike compete for the title of cheltenham leading...

This week in CX: shifts and research affecting marketers; plus Gartner & Reputation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research studies that are affecting marketers from releasing their creativity into their campaigns, and how they’re adapting to global consumer shifts....

This week in CX: 92% success rate for the 4 day week; plus Emplifi & Medallia

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the great results from the almighty 4 day week trials! Emplifi have also investigated the impact of customer reviews, and there’s new research...

Challenges, crisis, and being cost-conscious: a chat with retail expert Elissa Quinby

In the current financial state, industries are taking a hit. We’ve seen a multitude of issues from supply chains and warehouse shortages, even to workers’ strikes. It’s especially no exception for retail, which has become a common topic of discussion...

This week in CX: new partnerships and research in retail; plus Content Guru & Merkle

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at research into increasing budgets for the year, what CX imperatives are forecasted as for 2023, research into virtual training, and the new partnership...

Self-employment: which careers are ideal for opening your own business?

Although selling yourself as a professional is an art you must learn, it does not mean your chosen career is destined to create your own business. Some careers offer great possibilities when you want to work as a freelancer. This unique feature allows...

UK Customer Experience Awards 2023 – open for entries

Awards International announces the start of its premium programme, the UK Customer Experience Awards, to recognise top results and achievements in CX across the United Kingdom. As of February 14, the fourteenth edition of UK CXA®is officially accepting entries. Organisations from the...

MK:U Innovation Hub blurring the boundaries between education and work: interview with Lynette Ryals  

In November 2022, a few members of the CXM team had the honour of visiting the MK: U Innovation Hub in Milton Keynes. Opened in 2022, the MK: U Innovation Hub will act as the central point of support for...

The ultimate, all-encompassing list of customer experience dimensions to help you succeed

Customer experience dimensions refer to the main areas that should be considered when developing a great CX strategy. These dimensions should be the focus areas for building customer experiences that will be great for your consumers. As a result, your business...

Your top 50 CXMStars™ of 2023 have been chosen!

As always, the process of choosing the top rankings for CXMStars™ is not a simple task. Luckily, this year, we had the great help of our esteemed judging panel. Now, their scores, along with the voting results are in. It’s...