Author: CXM Editorial

Lifetime Achievement Award for Malcolm

Emeritus Professor Malcolm McDonald, an internationally renowned marketing specialist, was presented with the Lifetime Achievement Award today at the UK Customer Experience Awards 2013. Malcolm has written more than 40 books and is a graduate in English Language and Literature from...

Twittering success for Nando’s

Nando’s customers have tweeted the restaurant chain to the top of the leaderboard in the second UK Customer Experience Index (UKCEI). And unhappy customers have left the NHS licking its wounds at the bottom of the board. More than 300,000 tweets sent...

New Sponsor For Customer Experience Awards 2013

UK Customer Experience Awards 2013 are delighted to welcome Global Reviews as a new sponsor. Global Reviews, an international business that scientifically measures, benchmarks and evaluates the effectiveness of online customer experience, will sponsor the Digital Category of the annual awards,...

Ben & Jerry’s are the cream of the brands

Our sizzling summer has put ice cream giant Ben & Jerry’s at the top of the brand popularity chart, according to the latest statistics from the UK Customer Experience Index (UKCEI). And supermarket Sainsbury’s is struggling at the bottom with a...

Overcoming Four Key Barriers: Go from Zero to Hero in Your Customer’s Eyes

Starting a business is by no means a small feat. Making sure it is successful is even harder. You rely on your team to be the face of the company, but with all the things needed to be done in...

The 4 contact centre ‘killer’ channels for 2014

As multichannel comes of age in 2014, Richard McCrossan, Strategic Business Director at Genesys, shares his list of the top emerging trends for 2014 in the contact centre. According to a recent Ovum international study of 8,000 consumers, the majority of...

How linguistics can transform the customer experience

In today’s competitive environment, the customer experience has never been so important. Organisations need an innovative approach to deal with an increasing number of customer queries while reducing costs and improving the quality, speed and efficiency of every interaction. An ever-increasing...

Barclaycard – ViP Spain

They said it couldn’t be done! But we proved them wrong! Our mission: ViP Spain – to provide Barclaycards Spanish Customers with the latest strategic servicing platform to enable our Agents in Zaragoza to provide the very best customer service coupled...

Even greater commitment to customer service sees World First triumph

World First is leading foreign exchange company, offering individuals and businesses the best exchange rates and excellent service. They were crowned in the financial services (banking and investment) category at the 2013 UK Customer Experience Awards. Here Nick Jones, Head...

Britain is bouncing back

The Bank of England’s governor, Mark Carney, recently said of the UK economy: “For the first time in a long time you don’t have to be an optimist to see the glass is half full. The recovery has finally taken...