Author: CXM Editorial

Happy staff make better workers

Employers need to focus on staff wellbeing, according to research commissioned by global office furniture firm Steelcase. A rise in vacancies has enabled workers to be in a better position to call the shots. In such an environment, companies know they...

Push for more women on boards

Business secretary Vince Cable has launched an enhanced code of conduct for executive search companies in an effort to get more women on boards. The “Enhanced Voluntary Code of Conduct for Executive Search Firms” has emerged from a review of the...

Getting Britain’s youth and over 50s back to work

Recruitment company Blue Arrow has two new partners as part of its goal to help Britain get back to work. Both learndirect and the Peter Jones Enterprise Academy will work with Blue Arrow to deliver pre-employment and entrepreneurial skills training respectively...

BridgeTalks

When driving a successful business, focus should be on employee engagement, creative leadership and culture management as this can lead to impressive and unprecedented returns on investment. Bridge Training and Events have developed a new event series called BridgeTalks to allow...

Up the Gumtree

Gumtree welcomes Gioia Manetti as its new Chief Customer Officer. She will be responsible for marketing, customer support, and the core product team, as well as supporting the business strategy to become one of the top ten sites in the...

Are You Giving Your Employees a Great Experience? Enter the new UK Employee Experience Awards!

The new UK Employee Experience Awards 2014 have been launched to recognise and celebrate best practice in the delivery and improvement of outstanding employee experience. The Awards recognise organisations, teams, leaders, managers and specialist professionals including those in HR, Learning &...

Is live chat support a blessing in disguise for online retail stores?

No one can question the importance that good customer service holds for the success of any business, and when it comes to e-commerce websites, its importance increases by many folds. This is because whilst making a transaction on a virtual...

Hexagon Housing unlock the potential of call recording and put residents first

With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support services to vulnerable client groups for more than 20 years. Managing over 4,000 properties, three independent care homes and dealing...

Top spot for Morrisons

Morrisons appears at long last to have something to smile about.  The supermarket’s online shopping service is now significantly ahead of all of its rivals in the latest Customer Experience Magazine/SpectrumInsight digital shopping tracker covering the period from 1...

Visual engagement

Forward-thinking LV= is to pilot the use of Vizolution’s vScreen which uses visuals to improve customer engagement in its life and broker insurance divisions. The system allows advisers to replicate the experience of a face-to-face interview via remote technology at the...