Author: CXM Editorial

5* ways to give your customers the luxury experience

It’s easy to state that businesses should be going the extra mile to please their customers, but who sets the benchmark? When you’re unsure of what people expect and what’s considered as ‘going above and beyond’, it can be hard...

My Favourite Hotel Experience: Fish, Reverse Thinking and a Great Bed!

Not exactly the collection of words you would expect but does strangely sum up one of the most pervasively engaging hotel experiences I have had. Mobile Citizens of the world take note – CitizenM is calling you to experience a hotel...

Are You Giving Your Employees a Great Experience? Enter the new UK Employee Experience Awards!

The new UK Employee Experience Awards 2014 have been launched to recognise and celebrate best practice in the delivery and improvement of outstanding employee experience. The Awards recognise organisations, teams, leaders, managers and specialist professionals including those in HR, Learning...

Digital Celebrations

Winners of the first ever UK Digital Experience Awards 2014 are still celebrating their well-deserved accolades. Created to recognise and celebrate the delivery of exceptional customer experience through digital channels and media, the Awards proved to be a stunning digital showcase. Held...

How you can be a family friendly employee

Shared Parental Leave. Flexible Working. Family-friendly. These are all phrases that get said a lot in the workplace but what do they really mean for you as an employer and how do you go about dealing with the changes? ...

Happy staff make better workers

Employers need to focus on staff wellbeing, according to research commissioned by global office furniture firm Steelcase. A rise in vacancies has enabled workers to be in a better position to call the shots. In such an environment, companies know they...

Push for more women on boards

Business secretary Vince Cable has launched an enhanced code of conduct for executive search companies in an effort to get more women on boards. The “Enhanced Voluntary Code of Conduct for Executive Search Firms” has emerged from a review of the...

Getting Britain’s youth and over 50s back to work

Recruitment company Blue Arrow has two new partners as part of its goal to help Britain get back to work. Both learndirect and the Peter Jones Enterprise Academy will work with Blue Arrow to deliver pre-employment and entrepreneurial skills training respectively...

BridgeTalks

When driving a successful business, focus should be on employee engagement, creative leadership and culture management as this can lead to impressive and unprecedented returns on investment. Bridge Training and Events have developed a new event series called BridgeTalks to allow...

Up the Gumtree

Gumtree welcomes Gioia Manetti as its new Chief Customer Officer. She will be responsible for marketing, customer support, and the core product team, as well as supporting the business strategy to become one of the top ten sites in the...