Author: CXM Editorial

Time to shout about your Employee Experience intitiatives

How does your business retain reward and retain employees? Would you like to share your case study through the NEW UK Employee Experience Awards 2014? Organised by the operators of the success and established UK Customer Experience Awards, the UK Employee...

Brand plans: making customer service a part of company branding

The value of good customer service is now universally understood in the business world. Every company knows the importance of keeping their customers happy and loyal. Most businesses also claim customer service is a core value or priority. However, what does...

Triple success for Shop Direct and Serco

Outright winners of the first ever UK Digital Experience Awards were Shop Direct in partnership with Serco, who scooped three trophies including the Best Overall Digital Experience. This was in addition to winning the Online Retail and Telecoms category and the...

How to Overcome Outpatient Feedback Challenges

While most NHS trusts have successfully achieved their inpatient response targets since the Friends and Family Test (FFT) was launched in April 2013, many have found it more difficult to collect responses from patients using their Emergency Departments and community...

Shopping abroad

Nearly 50% of UK online shoppers have purchased abroad, according to the latest results from eDigital Research and IMRG. Results of the eCustomerServiceIndex suggest that price and availability are driving shoppers outside the UK, with 60% of those who have shopped...

The Face Behind the Grey Pound

The UK’s older generation is an obvious key target group for marketers. By 2020 it is estimated that over half of the British population will be over 50, which for marketers increases the value of the ‘grey pound’ even further. The...

BPA singing under a new roof!

A company that has doubled in size over the last two years has introduced their existing 120 staff to brand new offices in Exeter with an innovative singing workshop. BPA, a world-wide customer service quality monitoring company, who have been trading...

Salaries on the rise

Advertised salaries appear to be on the rise for the first time since the financial crisis, according to the jobs search engine Adzuna. The average advertised salary in July 2014 rose to £33,873 – a 0.9% advance on the previous year....

People build success: the most engaged people have the happiest customers

Paul Smedley, Chairman & Founder, Professional Planning Forum People do amazing things when given the space, freedom and tools to do so. This article from the Professional Planning Forum builds on previous research by MacLeod, who identified four primary enablers of...

Time to shout about your Employee Experience initiatives

How does your business retain reward and retain employees? Would you like to share your case study through the NEW UK Employee Experience Awards 2014? Organised by the operators of the success and established UK Customer Experience Awards, the UK Employee...