Author: CXM Editorial

Keeping retail relevant

Amy Reeve, Marketing Assistant at Trustmarque Solutions The advent of the digital era has provided us with new ways of doing everything, from socialising to shopping; the wholesale change we’ve witnessed has been perhaps the most pervasive since the Industrial Revolution...

Three steps to finding your data advantage

We all rely on data. Now, more than ever, businesses are beginning to wise up to the benefits of analysing their Big Data streams. But figuring out how data can be useful to your business – large or small –...

Are You Engaged?

I was speaking to a client a few weeks ago who posed the question “Matt, can you do a session on employee engagement for our whole company?” I thought for a moment, then again, and realised that this would be an incredibly...

Should you always employ your employees?

Is Employing All Your Employees Limiting Your Brands Growth? So I have been having a think today about why some companies seek, almost constantly, help and advice on how to create change, whilst others just get on with it. And I...

‘Tis the season to reward staff

With Christmas just around the corner, the festive season provides businesses with the perfect opportunity to reward staff for their hard work throughout the year. As the feeling of giving is maximised at this time of year, Christmas provides companies with...

Shared parental leave comes into force

From 1 December 2014, the new regime of Shared Parental Leave is due to come into force in the UK. Shared Parental Leave is a new right that will enable eligible mothers, fathers, partners and adopters to choose how to share...

Nixxis, call centre software, joins the International Saas community!

The call centre market has still gained ground in the UK and Nixxis, professional software publisher specialized in call/contact centre and customer interaction solutions, aspires to gain more market share. The customer excellence is at the heart of today’s preoccupations. With topics like imperatives of flow...

How leaders walk the CX talk

Leaders play a key part in creating the company culture. They are role models, and their actions are followed closely. When leaders show how they put customer topics on their own agenda, they...

Customer Journey Mapping: The Foundation of Strategic Customer Experience Programmes

Customer journey mapping (CJM) has risen to the top of the agenda for those on the front line of customer experience. The concept of mapping how customers move through different touchpoints of a business is not new, and has, in...

‘Why do you ask?’

Customer insight that can drive change. I’m a sucker for surveys, since becoming an insight professional I’ll do anyone’s about anything just to see what’s going on and to see if I can be delighted by some new thinking. Recently, having...