Author: CXM Editorial

RBS to create new challenger bank using Artesian technology

Artesian, the innovative developer of social intelligence software, has announced that the Royal Bank of Scotland (RBS) is using its solution to help it to measure the levels of engagement between its relationship managers and their customers. Recent studies have...

Amazon to launch hotel booking service

Amazon.com, the largest online company in the U.S. is set to break into the highly competitive travel market by launching an online hotel booking service in early 2015. Reportedly called Amazon Travel, the service will initially offer users deals on a...

Apple to open Research & Development Centre in Cambridge

Apple is reportedly set to open an office in Cambridge, yet another sign that the city is rapidly becoming the UK’s premier location for high tech and medical companies. The proposed office will be based amongst the other ‘Silicon Fen’ companies, namely Microsoft,...

Quintessentially Lifestyle Delivers Personalised Lifestyle Services

Alpha Digital Design partnered with Mvine to improve Member Experience on-the-go Established in London in 2000, Quintessentially Lifestyle is an award-winning luxury concierge service that has three tiered levels of membership and over 60 offices around the globe, providing personalised lifestyle...

The RAC takes self-service on the road

The RAC is one of the UK’s largest and most progressive motoring organisations, providing services for both private and business motorists with the aim of making motoring easier, safer and more affordable for both drivers and road users. Helping it...

Keeping retail relevant

Amy Reeve, Marketing Assistant at Trustmarque Solutions The advent of the digital era has provided us with new ways of doing everything, from socialising to shopping; the wholesale change we’ve witnessed has been perhaps the most pervasive since the Industrial Revolution...

Three steps to finding your data advantage

We all rely on data. Now, more than ever, businesses are beginning to wise up to the benefits of analysing their Big Data streams. But figuring out how data can be useful to your business – large or small –...

Are You Engaged?

I was speaking to a client a few weeks ago who posed the question “Matt, can you do a session on employee engagement for our whole company?” I thought for a moment, then again, and realised that this would be an incredibly...

Should you always employ your employees?

Is Employing All Your Employees Limiting Your Brands Growth? So I have been having a think today about why some companies seek, almost constantly, help and advice on how to create change, whilst others just get on with it. And I...

‘Tis the season to reward staff

With Christmas just around the corner, the festive season provides businesses with the perfect opportunity to reward staff for their hard work throughout the year. As the feeling of giving is maximised at this time of year, Christmas provides companies with...