Author: CXM Editorial

Customer Experience Disconnects: 5 Steps to Creating the RIGHT Customer Experience

by Gary Topiol, InMoment Customer Experience is maturing. I rarely hear the phrase “customer service” anymore, and most business leaders know what acronyms like CX and VoC mean – without even Googling them. However maturing is a verb that indicates a process,...

Three Employee Engagement Wins for Northern Gas Networks

Following three wins at this year’s Employee Experience Awards, CEO of Northern Gas Networks (NGN), Mark Horsley, explains why a pioneering new approach to leadership and empowering employees is proving successful for the North of England’s gas distributor. NGN is...

What makes a CX Winner?

It was great to be asked to co-chair the Winning with CX Conference at the British Film Institute in London. The event had been brought together by Awards International, Cranfield School of Management and Customer Experience Magazine and included presenters...

UK EMPLOYEE EXPERIENCE AWARDS WINNERS ANNOUNCED

Winners of the first ever UK Employee Experience Awards have been announced during a celebratory lunch at the Grand Connaught Rooms in London on Friday 27th March. The Awards recognise and celebrate organisations and their employee-focussed initiatives that have resulted in...

THE UK CUSTOMER EXPERIENCE AWARDS ARE BACK FOR 2015!

Awards International’s flagship event, the UK Customer Experience Awards 2015 are officially open for entries. Now in their sixth year, the Awards, run in partnership with Customer Experience Magazine™ & Cranfield University School of Management, shine the light on those...

Enter An Award? ……. I couldn’t possibly

by Julie Tyler, Customer Insight Specialist for Central England Co-operative When my boss first suggested to me that I should enter the Customer Experience Professional of the year at the UK Customer Experience Awards, I think I guffawed….then looked a bit...

How to Win with Customer Experience

Register now to attend Winning with Customer Experience – a brand new conference launched to showcase award winning customer experience initiatives. Listen to CX experts from leading companies including: DPD, MBNA, Nationwide, Northern Gas Networks, Standard Life and The Post...

Keeping your brand promises

Why it’s so important to Northern Gas Networks and the steps we’ve made to ensure we deliver for our customers every time. Eileen Brown, Head of Customer Experience at Northern Gas Networks (NGN) explains why living your core business values and...

SAMSUNG Electronics UK Limited – Winners of Best Large Contact Centre at the Customer Experience Awards 2014

For Samsung Electronics UK, winning best Large Contact Centre at the UK Customer Experience Awards in London towards the end of 2014 was a proud moment, not just because it was the first time Samsung has ever ventured into the...

Developing a truly personalised customer experience, with data and digital at the heart of it.

Paul White, Head of Customer Experience & Delivery at Post Office Money looks at how a personalised customer experience has been developed with data and digital at the heart. Consumers are subject to a massive amount of marketing and communications these...