Author: CXM Editorial

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Users have the ability to provide, and receive feedback in real-time in a fun and engaging new App from Toluna Toluna, the industry’s leading digital marketing research and technology provider, launches the Toluna Mobile Member App. The revolutionary App empowers users...

Meet Nautiz X8, a Versatile Tool for Field Workers

Handheld’s NAUTIZ X8 ultra-rugged field computer gets new customizable add-ons Handheld Group, a leading manufacturer of rugged mobile computers, announced new expansion pack features for its NAUTIZ X8 rugged PDA. The new functionalities will make the NAUTIZ X8 even more versatile...

SMEs Keep Growing, but So Do Their Concerns on Skilled Staff Shortages

Albion Ventures’ third Albion Growth Report shows that 61% of SMEs predict growth over the next years SMEs are focused on boosting productivity and tapping into new markets, but are struggling to find skilled staff Reliance on bank funding plummets...

The Power of Personalising Your Customers’ Payments

By Grant de Leeuw, General Manager Europe, TALKINGTECH Never has there been such an exciting time to be involved in the payments industry, with new innovations for both customers and businesses launched almost every week it seems. Gradually we’re witnessing some...

Customer Management in a World of Intermediaries and Brokers

“Do You Understand How It Works?”by Alan Thompson; Head of Financial Services at Customer Attuned The world of insurance is complex. Customers are buying an intangible product. It’s hard for them to see beyond a complicated policy document with pages...

ONZO Announces Enhancements that Will Increase Customer Participation in Utility Programs

New Release of Consumer Engagement and Insight Platform will also Drive Improvements in Efficiency, Marketing Effectiveness and Churn Reduction ONZO, a global provider of data science-based energy analytics solutions for the utility industry, announced a new version of its consumer engagement...

Put Your Money Where Your (Company’s) Mouth Is… You’ll Reap the Rewards

A case study by Brand Biology There’s a saying that goes, ‘to the customer, your people are your company’. But a recent report by Harvard Business Review Analytic Services revealed that organisations implementing a customer centricity strategy are failing to invest...

How the Insurance Workforce Can Meet 21st Century Customer Demands

Mark Mullin, Director, Digital Strategy – International, Guidewire As they come of age, millennial customers born from the 1990s onwards are dominating the minds of all financial service sectors. What is the best way to engage with these digitally savvy consumers?...

A Personal Glass Ceiling? Almost Half of Women Afraid to Ask for Pay Rise

With the third longest working hours of anywhere in Europe, UK workers are unhappy. They’re putting in endless amounts of effort into their careers, and finding their pay cheques aren’t quite up to scratch. Asking for a pay increase would seem...

Western Union Improves Customer Loyalty with New Redemption Option

Syniverse’s solution enhances customer loyalty point program Syniverse’s Mobile Engagement solution is enabling Western Union® to enhance its customer loyalty program by leveraging mobile to help drive better engagement with points redemption. The solution provides the financial institution with the capability...