Did you know that this year’s CX Day will mark 10 years of this global celebration? CX practitioners across the globe will once again raise a glass and celebrate efforts invested in improving products and services.
As a leading CX magazine, we proudly announce that on October 4th at 5.30 pm. UK time, we will host a virtual event with exceptional guest speakers and interactive activities.
The event is open to all enthusiasts and practitioners in the industry who want to connect, learn, and celebrate the great work we do over the year. This year’s event at CXM is an invitation to experiment, explore, and take ownership of a concept that has the potential to transform how we experience everything.
Are you guessing what we have in mind? You are right – we will discuss one of the hottest topics in the tech industry, the metaverse.
Keep reading to learn more about the topic and interactive sessions our team prepared for you.
Designing a human-centred metaverse experience with Anna Noakes Schulze and Alex Genov
While it might be too early to say which metaverse investment will be viable 10 years from now, we, as CX professionals, should actively discuss the ethical and financial risks and opportunities.
According to McKinsey’s recent report, the potential value of the metaverse could be up to 5 trillion USD by 2030 – about the size of Japan’s economy. While this is something not to be ignored, we are more interested in the methods, research, and resources needed for designing a human-centred metaverse experience. How will we achieve this?
To discuss this in a meaningful way, we invited fantastic Anna Noakes Schulze, Digital Experience Strategist and Alex Genov, Head of Customer Experience Research at Zappos. They will answer some of the most intriguing questions about the metaverse through the prism of CX.
Thanks to the collaborative efforts of our guest speakers, and the CXM team, we created a conversation concept that will tap into the nuances of the metaverse.
Submit your questions for the speakers ??♀️
Do you already have a burning question you want to ask our guests? Please use this form to submit them. We will do our best to answer all of your questions at the end of the panel discussion.
You don’t want to miss the CXM quiz ?
To keep things fun, engaging, and playful, the CXM team prepared a quiz where the top three winners will get a special surprise.
CX Day at CXM is not just another webinar. Get ready to network with your fellow CX colleagues, potential clients, and partners. Our team will facilitate a mini-networking session to help you get to know each other.
Register for the event by filling in the form here. We can’t wait to see you! ?