The creme de la creme of Customer Experience Management gathered in Covent Garden on Friday 21st September to recognise and celebrate the excellence of their teams at the UK Customer Experience Awards sponsored by InsightNow.
The Finals & Gala Awards Lunch were held at the wonderful old Grand Connaught Rooms and what an exciting day it proved to be, with the Finalists presenting in the morning, before learning if they had won at the sumptuous lunch in the afternoon.
So, let’s meet the Winners for 2012?
FACILITIES MANAGEMENT & UTILITIES
Gemco Service
LEISURE & RETAIL
Warner Bros. Studio Tour London – The Making of Harry Potter
PUBLIC SECTOR AND NOT FOR PROFIT
Amicus Horizon/ Response
PROFESSIONAL SERVICES
Fasttrac Solicitors
FINANCIAL SERVICES – BANKING
Virgin Money
BUSINESS TO BUSINESS
Sponsored by Fasttrac Solicitors
Restaurant Associates
BUSINESS TO BUSINESS
Sponsored by Fasttrac Solicitors
Cougar Automation Limited
FINANCIAL SERVICES – INVESTMENT/INSURANCE
Sponsored by Exponential-e
Barclays
IT & TELECOMS
Sponsored by Amicus Horizon/Response
Rackspace
IT & TELECOMS
Sponsored by Amicus Horizon/ResponseLebara Ltd
CONTACT CENTRE
Sponsored by NewVoiceMedia
Abel and Cole
CONTACT CENTRE
Sponsored by Genesis Housing Association
Lebara Ltd
CUSTOMER EXPERIENCE TRAINING AWARD
Genesis Housing Association
CUSTOMER EXPERIENCE TRAINING AWARD
Lebara Ltd
LIFETIME ACHIEVEMENT AWARD
Sponsored by InsightNow
Don Hales
CUSTOMER EXPERIENCE TRAINING – OVERALL WINNER
Sponsored by bright-for business impact
Genesis Housing Association
CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR
Sponsored by FourImpact
Dawn Farmer – Liberata UK
CUSTOMER EXPERIENCE OF THE YEAR
OVERALL WINNER
Sponsored by Customer Experience Magazine
Amicus Horizon/ Response
Our thanks to the headline sponsor for
UK Customer Experience Awards 2012
