Customer Experience
October 04, 2024
Holiday shoppers to boost mall visits by 18.7% as experiences take centre stage
October 04, 2024
Almost 90% of shoppers frustrated by rising prices
October 03, 2024
84% of Black Friday shoppers likely to return after positive experience
October 03, 2024
APS embeds VoC into heart of operations
October 03, 2024
Sainsbury’s CEO calls for government action to help Brits feel confident to spend
October 02, 2024
Consumers are ready to trade privacy for personalised experiences
October 02, 2024
Consumers alarmed by AI-driven cybercrime, yet few act
October 01, 2024
Shift in consumer shopping preferences opens new opportunities for in-store retailers
Digital Experience
September 20, 2024
Nearly one-third of global users fall victim to digital fraud
September 18, 2024
AI is reshaping customer experience for faster, personalised service
September 17, 2024
Only 17% of Brits can recognise when they’re using AI
September 17, 2024
Amazon makes it easier for customers to access products across Europe
September 11, 2024
AI’s shift from hype to strategic execution
September 09, 2024
40% of GenAI solutions will be multimodal in three years’ time
September 05, 2024
Forrester follows up on its list of emerging technologies for 2024
Employee Experience
